• Coastal Bend College IT Services Department  

     
  • IT Services Work Order Instructions

     

    The IT Services now has an online form in which you can submit work orders. You may submit your work order here and will be assigned to: 

    Beeville: Erica Castillo, Robert Cantu, Ryan Franco, Scott Townsend, or Will Bond 
    Alice: Robert Helton
    Kingsville: Nick Munoz
    Pleasanton: Michael Chaney

    Two Ways to Create a Work order: Either Login to our Work Order Site or Email us it@kace.coastalbend.edu

     

    The following is for the Work Order Site login information: 

     

    For your login Information to the work order Site:  

    Erica Castillo - 2522
    Ryan Franco - 2265 

     

    The IT Services needs better documentation of work orders submitted which will hopefully help provide better service. The tag number of the computer that is having problems must be submitted in the work order when you submit your work order. If you need help finding that tag number, please call Erica @ ext. 2522. This is imperative to having accurate documentation. 


    Single Computer (ex: office computer, one lab computer, classroom computer, etc.) Insert the 5 or 6 digit numbers (CBC tag) identifying the computer. The CBC tag number usually located in the front of the computer. In some instances it could be on the top or back of the computer. Looks similar to the following pictures.

    Tags CBCTags13

     

     


    Multiple Computers (ex: updating a lab, all instructors, etc.) Insert the project number listed below for the appropriate campus (Use leading zeros)
     
    Beeville 1
    Alice 2
    Kingsville 3
    Pleasanton 4
     
     
     
    On Phones, Please Use your Phone Ext as your tag number.
     
    Thank you!