IT Services Work Order Instructions
IT Services has KACE in which you can
submit work orders. You may submit your work order here and it will be assigned to:
Erica Castillo, Ryan Franco, Cynthia Jaure, Jonathan Maldonado, Joshua Tanksley, Justin Lopez
IT Director: Amador Ramirez
The following is for the Work Order Site login information:
For your login information to the work order site:
Erica Castillo - 2522
Ryan Franco - 2265
The IT Services needs better documentation of work
orders submitted which will help provide better service. The tag number of the computer that is having problems must
be submitted in the work order at the time of submission. If you need
help finding that tag number, please call Erica @ ext. 2522. This is imperative
to having accurate documentation.
Single Computer (ex: office computer, one lab computer, classroom computer, etc.) Insert the 5 or 6 digit numbers (CBC tag) identifying the computer. The CBC tag number usually located in the front of the computer. In some instances it could be on the top or back of the computer. Looks similar to the following pictures.
Multiple Computers (ex: updating a lab, all instructors, etc.) Insert the project number listed below for the appropriate campus (Use leading zeros)
Beeville 1
Alice 2
Kingsville 3
Pleasanton 4
For phones please use your phone extension for your tag number.
Thank you!